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Tax Hardship Center Better Business Bureau
Reviews: Real Reviews on BBB
Read what other clients have to say about their experience with THC on the BBB portal.
Tax Hardship Center Better Business Bureau
Reviews: Real Reviews on BBB
Read what other clients have to say about their experience with THC on the BBB portal.
We are BBB Accredited Business in Westlake Village, CA
Rating
A +
Rating Since
2018
Total Years in Business
12
Customer Reviews Summary
Overall Rating
4.7 / 5
AI-generated from the text of customer reviews across the web
Many reviewers found THC’s team to be knowledgeable and easy to work with, guiding them through the various tax issues and process. Customers have also mentioned the ease of the process and significant savings from negotiated settlements. However, experiences may vary depending on individual situations. Customers appreciated being kept informed throughout the process. Overall, THC Tax Resolution seems to be a strong contender for those seeking help with tax issues. Their expertise, communication, and client focus are definite positives.
Outcomes
Did the company achieve a successful outcome (reduced debt, lifted lien) as promised?
4.5
Communication
Clear and consistent updates? Responsive to questions?
4.9
Fees and Transparency
Were fees clear and upfront? Did the final cost match expectations?
4.8
Customer Service
Professional, Empathetic & Helpful?
4.9
Experience and Qualifications
Did the reviewer feel confident in the company's knowledge and Expertise?
4.7
Tax Hardship Center’s BBB Reviews Specificity
We've gathered trusted information, real customer experiences, and expert insights from Better Business Bureau to help you make an informed decision.
Strengths
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Successful negotiations leading to significant savings.
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Clear communication and updates.
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High confidence in the team's expertise and qualifications.
Challenges
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Mixed experiences with final costs versus initial expectations.
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Varied outcomes depending on individual circumstances.
Customer Reviews
Gary M
05/29/2024
I review a lot of businesses. I am Fair and want to provide information for people who genuinely are looking at a business to use for themselves. Regarding doing business with the Tax Hardship Center is: It's too good to be true but WOW. They help me so much I felt like I was out of a 10 year prison at the end. The feeling I had after they worked out all the issues I had with back tax penalties etc., was just such a relief. Special thanks to: Josh Bensimhon Senior Tax Analyst, my first impression on the phone. After 2 months of searching he was the first person that put me at ease, Jessy Zhu, Tax Preparer, for the speed and accuracy of getting the electronic form filled in and filed and Leslie Welch, Tax Preparation Associate, who clearly and precisely explained what my role was and the timeline I was on . Kudos this business was a life saver!
Jim A
10/13/2023
I am very happy with Tax Hardship Center as they work out a deal with IRS and this resolved the problem. I have made a mistake in the taxes in 2019 and 2020 but they we able to give the IRS the information that was needed and my problems we solved Very Patient and works with the to Provide all the documents they needed to resolved this. Great Job !
Rosalie G
05/20/2024
I have been given the runaround by the Tax Hardship Center. They kept telling me the resolution would take time and it has been since October 2023 that this has dragged on. The cost to me was $4500.00 and I have gotten bad advice. I have sent them everything they have asked for and they have advised that I should stop paying IRS the monthly payment plan that I have and i should go into default with IRS. That is terrible advice. They even advised me to close my checking account so IRS could not deduct the monthly payment for the plan I currently have with IRS. I know this is bad advice and I refuse to follow such bad advice. Also, the agent I was dealing with has changed and when they finally told me that, i have sent the new agent two emails and she does not respond. This is the worst company I have ever dealt with. They are unresponsive and every time I wanted to obtain status, I had to reach out to them. I firmly believe I am entitled to a return of the money I paid to the Tax Hardship Center in the amount of $4500.00. I am 790 years old and Tax Hardship Center has taken unfair advantage of me. I need the $4500.00 back and have made that request verbally and in writing and I am ignored.
Ashley D
02/29/2023
I felt completely lost when I received the letter from the IRS stating that I owed $15,000. It totally took my breath away and I had no idea what direction to go. I’m a single mom to a four year old little boy and times are tough as it is I had originally contacted the service and was actually, very unhappy with the account rep that I originally started working with. To the point where I was willing to take the loss and completely stopped answering her responding to the calls. Yesterday I received voicemail from Suzanne stating that she just would have liked to speak to me before she closed my account. She was so kind on the voicemail that I thought to myself let me give this another try, and I reached out to her within an hour she was able to ease my mind give me options and explanations on how to move forward. She was so kind and helpful and had no problem answering my million questions that I had to ask.
Margo R
09/20/2023
I my experience with this program was outstanding they kept me up to date on what was going on with my case. Amazing…
Scott C
11/04/2022
So fsr, I am not too sure... I am currently working with tax hardship and will update as we go... I am saddened that they use a know scammer technique which is to get you in with enough money ($500) so that when they call you in a week, they can charge you anything... I need help with 5 years and just to be open with what they charged me... an additional $4,000... so I am paying $900/year.... I know I have issues but I think they know that you're not going to walk away from $500. I will update as more happens. Hopefully they will give $4,500 in service.
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Customer Reviews On Other Platforms
Tax Hardship Center Google Reviews
Joseph Wuyah
5 / 5
Unfortunately, I’ve had to seek assistance from three different companies to tackle my IRS tax issues. The previous two struggled with completing my tax returns, which was only part of the challenge. However, this firm stands out with its robust tax team and noticeable resources. Compared to the others, they efficiently completed my tax returns in less than a month, a stark contrast to the nearly year-long struggle with the previous companies…
Jody Jackson
5 / 5
Joshua was honest with me. True gentleman. I can identify when someone is trying to con me, and this guy showed me what he was saying was indeed a federal tax resolution program by pointing me to the IRS website. That’s how you capture my heart. I’m delighted to write a five-star review for now, but let’s see how things work out as a client.
Robert Stidham
4/ 5
Tax Hardship settled my debt with the IRS for 0.34% of my total debt!
I can finally breathe! A big shout out to the entire team for an Outstanding job especially Niki!!
Knight of Nights Films
2/ 5
I really don’t want to rate this company as my case is still ongoing, so hopefully I can rate higher when things change…but as of now, the rating is low because I absolutely can not reach my representative at all for over a month. Each time I call their number I am told countless times that I will get a call back, but never do. Sometimes I feel like I’m being treated like an outsider, and I’m a client trying to get my situation fixed…
James M.
3 / 5
I had a mixed experience with Tax Hardship Center. The team was knowledgeable and provided clear guidance throughout the process, which I appreciated. However, the response times were slower than expected, and I had to follow up multiple times to get updates. They did help resolve my tax issues, but the overall experience felt a bit frustrating due to the communication delays. If you’re patient and don’t mind waiting, they can get the job done.
Tax Hardship Center Yelp Reviews
Kyle B.
Thousand Oaks, CA
5 / 5
I was referred to this company by a friend who had success with them. The service was great, if I could sum it up in one word the word would be “quick.” I needed representation and my representative was Arian Azimzadeh. He was nice and very informative. I’m an independent contractor and receive a 1099, I was educated on Schedule C deductions and glad I reached out.
Carolyn and Bob Sr
Newbury Park, CA
5 / 5
WI am grateful for connecting with Adam Zolonz and his team. Adam is incredibly responsive and knowledgeable, guiding me through the process of handling my 2021 Tesla lemon. The Law Office of Adam Zolonz excels at problem-solving, and Jessica was always friendly and responsive, providing top-notch support…
Daniel K.
Encino, CA
4 / 5
This place is a Scam, we didn’t get a contract, they debited our account without permission, they produced wrong information we didn’t talk about. They contacted us 2 months after I reported to my bank as a scam.
Rosaline P.
3 / 5
Tax Hardship Center did help me resolve my tax issues, but the process was slower than I expected. The team was knowledgeable and guided me through each step, which was reassuring. However, communication was a bit lacking, and I often had to reach out for updates. While the outcome was positive, the delays and the need for constant follow-up made the experience less smooth than I had hoped for. If you’re in need of tax relief, they can deliver, but be prepared for a bit of a wait.
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Joseph Wuyah
5 / 5
Unfortunately, I’ve had to seek assistance from three different companies to tackle my IRS tax issues. The previous two struggled with completing my tax returns, which was only part of the challenge. However, this firm stands out with its robust tax team and noticeable resources. Compared to the others, they efficiently completed my tax returns in less than a month, a stark contrast to the nearly year-long struggle with the previous companies…
Jody Jackson
5 / 5
Joshua was honest with me. True gentleman. I can identify when someone is trying to con me, and this guy showed me what he was saying was indeed a federal tax resolution program by pointing me to the IRS website. That’s how you capture my heart. I’m delighted to write a five-star review for now, but let’s see how things work out as a client.
Robert Stidham
4/ 5
Tax Hardship settled my debt with the IRS for 0.34% of my total debt!
I can finally breathe! A big shout out to the entire team for an Outstanding job especially Niki!!
Knight of Nights Films
2/ 5
I really don’t want to rate this company as my case is still ongoing, so hopefully I can rate higher when things change…but as of now, the rating is low because I absolutely can not reach my representative at all for over a month. Each time I call their number I am told countless times that I will get a call back, but never do. Sometimes I feel like I’m being treated like an outsider, and I’m a client trying to get my situation fixed…
James M.
3 / 5
I had a mixed experience with Tax Hardship Center. The team was knowledgeable and provided clear guidance throughout the process, which I appreciated. However, the response times were slower than expected, and I had to follow up multiple times to get updates. They did help resolve my tax issues, but the overall experience felt a bit frustrating due to the communication delays. If you’re patient and don’t mind waiting, they can get the job done.
Tax Hardship Center Trustpilot Reviews
Sophie Hughes
US
5 / 5
My favorite part with working with this company is I didn’t get the corporate ick. They are real people who were empathetic and wanted to help. I have a feeling I will be working with my accountant from tax centers next year if I owe again : I know this company will have my best interest.
Toren Norris
US
5 / 5
Tax Hardship Center helped me deal with the IRS in a cost efficient and effective way and I would most definitely use them again in the future or recommend them to anyone who needs guidance with their tax problems.
Roy J
3 / 5
While they eventually resolved my case, I would have appreciated more personalized service and a better understanding of my unique needs. If you’re looking for a straightforward solution, they can help, but don’t expect much in the way of personalized care.
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